What is the Customer Portal?
The Customer Portal is an online web application provided by Peel Ports for Customers to access their information online.
What is the Customer Portal for?
It can be used by Customers to view their invoices and statements online, and raise disputes.
How do I login to the Customer Portal?
The Customer Portal is available at customerportal.peelports.com.
You need a username and password to get access.
How do I get access to the Customer Portal?
Access to the Customer Portal is being gradually rolled out by Peel Ports over several months. You will be contacted to ask to participate (if you wish to) as part of this phased roll out.
Why can’t I see the detail of all my invoices i.e. printable invoices for all bills and credit notes?
Complete invoices are not yet available for all types of charges. Peel Ports started pushing full invoices from our new SAP System to the Portal in June 2021, but for certain systems and business areas it may take longer to provide a detailed invoice via the Portal than with others.
How secure is the Customer Portal?
Users of the Customer Portal have their own unique login (their email address) and password, and the user account is only linked to the details of their particular Customer. Any request for an account goes through a well-controlled and verified internal approval process, and activation emails are only sent to users’ email addresses Passwords have to meet the Peel Ports password policy, and accounts expire after a period of inactivity.
I have an issue with the Customer Portal, how do I get Support?
If you have an issue with the Customer Portal that cannot be resolved by a “Forgot password” option, please email the Peel Ports Service Desk on email@example.com
I haven’t used my Customer Portal account for several months, and my username and password no longer work – how do I get access?
Your account may have expired – please contact the Peel Ports Service Desk on firstname.lastname@example.org with details of your account (your username is usually your email address).
How do I view my invoices or statements?
Please see the Customer Portal User Guide for more detailed information on viewing your invoices or statements.
How do I raise a dispute?
Please see the Customer Portal User Guide for more detailed information on raising a dispute.
How do I view my Bills or Credit Notes?
You can view your Bills or Credit Notes via the “Pay My Bills” app.
I can’t attach a document to a dispute
This is a known error, and is with SAP, the Portal provider to resolve.
I can’t download an Account Statement
There is a known error with downloading Account Statements if you are using filters, and this is currently with SAP, the Portal provider to resolve.
You should find that unselecting the “Include filter settings” option will resolve this.
Why do I get an error when I try and download some invoice PDF files?
The portal will show you a list of all billing documents related to your account. Unfortunately, some invoices aren’t yet available to download online, as they are generated from older non-SAP Systems.
There is currently a technical error with the portal in that it is showing links to PDF files for these non-SAP invoices, which is incorrect. This has been reported to SAP.
The only invoices or credit notes that you can currently download are ones where the Document Number begins with “10” or “90”.
Why do I get the word “Error” showing on the “Pay My Bills” tile?
If your account is linked to a single Peel Ports Company, the Pay My Bills tile should show a total for your invoices and credit notes in our SAP System.
However, if your account is linked to multiple Peel Ports companies, i.e. if you are billed from different Ports or Business areas within Peel Ports, then the system cannot currently display a valid total but shows the word “Error” instead. This issue has been reported to SAP but does not affect the operation of the tile or the data shown when you use that area of the system.
When I activate my account, I get taken to an “Upgrade Your Account” page. What do I need to enter here?
This is a standard Customer Portal page that you get taken to when you activate your account, to enable us to verify where you are from. You only need to enter your Company name. The other fields (e.g. City and Country) are optional.