CAP portal at Port of Liverpool
On the page below you will learn about the customer access portal at Port of Liverpool. How you can request access and how you can use the CAP to make appointments. We have also included our haulier induction video. Please ensure you watch this before your enter the port to avoid unnecessary delays to your visit.
Register access
Before arriving at the Port of Liverpool you should have a valid appointment already in our system for your vehicle.
In order to do this you must have a log-in for your organisation.
In order to register for access to the CAP we require the following information:
- Company Name
- Company Address
- Contact Email Address
- Contact Telephone Number
- Contact Mobile Phone Number
- Contact Name / Names
- How many times per week do you visit the port
Your request will be processed and you will receive a return email within 2 working days providing:
- Your username
- Your password
- A link to the CAP login screen
- A copy of the terms and conditions of use
Your password must be changed when you first log in to the website.
Do not share this information with anyone.
Appointment slots
We will use the information given to us to calculate the number of appointment slots required by your company.
This will be reviewed every quarter to assist with the smooth operation of the AutoGate.
The utilisation of appointments will be monitored. Failure to use appointments may result in sanctions.
If you have any need to discuss with us your appointment requirements, forward your queries to:
In each communication please provide to us your CAP username, and the name of the Haulage company you represent.
The Customer Access Portal
1) Enter Username that you have been provided with
2) Enter Password that you have been provided with
3) Once the above have been entered, click on ‘Log In’
4) If you have forgot you password then click ‘Forgot Password’ and follows the instructions to re-set
5) Download our user guide
